FAQ

Our professional-grade outdoor power equipment is designed for both landscaping professionals and serious homeowners who demand commercial-quality tools. Whether you’re an arborist needing reliable chainsaws or a homeowner investing in a ¡MOW® robotic mower, we cater to users who prioritise performance and durability.

We specialise in professional outdoor equipment from leading brands, focusing on commercial-grade chainsaws, robotic mowers, KombiSystem tools, and forestry accessories. Unlike general retailers, we understand that these aren’t just products – they’re essential work tools that must perform under demanding conditions.

Yes, we supply both combustion engine and battery-powered equipment. However, all fuel-powered tools are shipped without fuel in compliance with international transport regulations. You’ll need to add appropriate fuel upon receipt.

Our ¡MOW® robotic mowers are ideal for regular maintenance of medium-sized lawns, while traditional mowers offer more power for larger or more challenging terrain. Our Bath-based team can advise on the best solution for your specific needs at [email protected].

Absolutely. We stock professional-grade chainsaws designed for commercial use, along with all necessary forestry accessories and safety equipment. Each chainsaw is shipped with full documentation including safety guides.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure online payments. All transactions are processed through encrypted channels for your security.

As we process orders quickly (within 1-2 business days), please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate changes if your order hasn’t yet been dispatched.

We offer global delivery to most countries worldwide, excluding some Asian and remote regions. Our standard shipping uses DHL/FedEx (10-15 days), while free shipping (orders over £50) uses EMS (15-25 days).

We use heavy-duty packaging with custom padding for chainsaws, mowers, and other equipment. All items are securely packed to withstand international shipping, with additional protection for sharp or fragile components.

Choose our Standard Shipping (£12.95) option for faster delivery via DHL/FedEx (10-15 days). For commercial users facing critical equipment needs, we recommend ordering well in advance of project start dates.

We offer a 15-day return period from the delivery date for unused items in original packaging. Please contact our Bath-based team at [email protected] to initiate a return. Note: return shipping costs are the customer’s responsibility unless the item is faulty.

All professional equipment comes with the manufacturer’s warranty – specific terms vary by product. Warranty information is included with each order. For warranty claims, please contact us with your order details and product issue.

While we take every precaution, if damage occurs in transit, please contact us within 48 hours of delivery with photos of the packaging and damage. We’ll arrange replacement or repair under our delivery guarantee.

Every order includes printed manuals and safety guides. For digital copies or specific technical queries, our team can provide manufacturer documentation upon request.

Yes, our specialists can provide basic maintenance guidance for chainsaws, robotic mowers, and KombiSystem tools. For complex issues, we recommend consulting manufacturer guidelines or authorised service centres.