At Power Yard Zone, we stand behind our commercial-grade outdoor equipment and want you to be completely satisfied with your purchase. This policy outlines our professional returns and exchanges process for landscapers, arborists, and serious homeowners.

Returns Eligibility

You may return most unused items in their original packaging within 15 days of delivery for a refund or exchange. For your protection, we recommend using a trackable shipping service.

Non-Returnable Items

Due to safety and hygiene considerations, the following products cannot be returned:

  • Fuels, Oils & Lubricants (opened containers)
  • Used cutting accessories (chainsaw chains, blades, etc.)
  • Opened chemical products (Mistblowers & sprayers contents)
  • Custom or special-order items

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]”.
  2. Provide Details: Include the following information in your email:
    • Order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund
  3. Receive Authorization: Our team will review your request and email you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  4. Ship Your Return: Package the item securely in its original packaging, include the RMA number clearly on the package, and ship to our warehouse address provided in your authorization email.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of the replacement item.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.)
  • Amount: You’ll receive a refund for the purchase price minus any original shipping costs (unless return is due to our error)

Note: It may take additional time for your bank or credit card company to process and post the refund to your account.

Exchange Process

For exchanges of the same value:

  1. Follow the standard return process above
  2. Clearly state in your email that you’re requesting an exchange
  3. Specify the replacement item you’d like
  4. We’ll ship your replacement once we receive the original item

Return Request Email Template

Subject: Return Request: [Your Order Number]

Body:

Dear Power Yard Zone Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

  • Item(s) to return: [Product Name(s) and Quantity]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund/Exchange – if exchange, specify replacement item]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the defective item for quality control purposes

Contact Us

For any questions about our Returns & Exchanges policy:

Email: [email protected]
Phone: +44 [XXXX] XXX XXX
Mail: Power Yard Zone, 94 Green Park Rd, Bath, BA7W 8JA, UK

Note: This policy applies to purchases made directly through poweryardzone.com. For purchases through authorized dealers, please contact the dealer directly.