Welcome to Power Yard Zone (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.poweryardzone.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Power Yard Zone serves professional landscapers, arborists, and serious homeowners who demand:

  • Commercial-grade outdoor power equipment
  • Durable forestry and gardening tools
  • Professional-grade accessories and maintenance products

Our products are designed for users who require reliable, heavy-duty equipment for demanding outdoor work.

2. Website Use

2.1 User Responsibilities

By using our website, you agree to:

  • Provide accurate account and purchase information
  • Use the site only for lawful purposes
  • Not attempt to compromise site security or functionality
  • Comply with all applicable laws and regulations

2.2 Intellectual Property

All content on this site, including:

  • Product designs and specifications
  • Brand names and logos (including ¡MOW® Robotic mowers and KombiSystem®)
  • Website design and copy

are owned by Power Yard Zone or our suppliers and protected by intellectual property laws. Unauthorised use is strictly prohibited.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However:

  • Images may vary slightly from actual products
  • Technical specifications may be updated by manufacturers
  • We reserve the right to correct pricing errors

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we will notify you and:

  • Offer a suitable alternative, or
  • Cancel the item and refund the relevant amount

4. Orders and Payments

4.1 Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We process payment when the order ships
  3. We ship within 1-2 business days (excluding weekends/holidays)

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing and Taxes

All prices are in GBP (£) and include VAT where applicable. Additional customs duties or taxes may apply for international orders.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary based on destination and customs processing.

5.2 Shipping Restrictions

We ship worldwide except to:

  • Certain Asian countries
  • Remote regions
  • Areas with shipping restrictions on power equipment

6. Returns and Refunds

6.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery. Non-returnable items include:

  • Opened fuels, oils, and lubricants
  • Used cutting accessories (chains, blades, etc.)
  • Opened chemical products
  • Custom/special-order items

6.2 Return Process

  1. Email [email protected] within 15 days
  2. Include order number, items, reason, and preference (refund/exchange)
  3. We’ll provide a Return Merchandise Authorization (RMA) number
  4. Ship items with RMA clearly marked

Customers are responsible for return shipping costs unless the return is due to our error.

6.3 Refund Processing

Refunds are processed within 5 business days of receiving your return and issued to your original payment method, minus original shipping costs (unless due to our error).

7. Warranties and Liability

7.1 Product Warranties

Most products come with manufacturer warranties. Please retain your proof of purchase for warranty claims.

7.2 Limitation of Liability

Power Yard Zone shall not be liable for:

  • Consequential damages from product use
  • Incorrect product use or maintenance
  • Events beyond our reasonable control (delays, natural disasters, etc.)

Our total liability shall not exceed the purchase price of the product in question.

8. Safety Notice

Our products are professional-grade equipment that can be dangerous if misused. By purchasing, you acknowledge:

  • You will read and follow all manufacturer instructions
  • You will use proper safety equipment
  • Some products may require special training or certifications

9. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Phone: +44 [XXXX] XXX XXX
Mail: Power Yard Zone, 94 Green Park Rd, Bath, BA7W 8JA, UK

These Terms and Conditions apply only to purchases made directly through poweryardzone.com. For purchases through authorized dealers, please contact the dealer directly.